General Tour Information
A full refund applies for any cancellation more than 48 hours in advance of your tour departure.
Guest cancellation of any tour, in less than 48 hours but more than 24 hours prior to a departure time will result in a 50% refund of money paid.
Cancellation within 24 hours of tour departure or failure to take up a booked tour will result in a 100% forfeiture of the tour fare.
Please note also that a “cancellation” includes a change to the date of a tour booking that requires the original booking to be cancelled.
While we certainly sympathise with guests who become ill before their tour, we are not in a position to absorb loss of revenue when guests are unable to join our tours at short notice.
We strongly recommend all guests to take out travel insurance to help cover costs associated with situations such as this. Where required, we are happy to provide a letter for your insurer, to assist you in making a claim.
We’re happy to welcome children on our tours. Children’s’ prices are $20 less than our full adult fare and apply for all travellers aged 0-15 years.
We are able to provide an infant seat or a child booster seat for children 0-8 years old. Please note we have only a limited number available each day, so book early to avoid missing out! If you would like a seat added onto your booking, please send a request to [email protected] and provide the age of your child along with your confirmation number and booking details.
- Please be aware that our vehicles do not have storage space for prams or strollers.
- Go West Tours reserves the right to refuse passage to those who insist on bringing items as described above or who cause unnecessary departure delays relating to this matter.
- It is essential that we are aware of all guests traveling.
- All traveling persons must have a separate seat allocated for their use. Carrying an infant on one’s lap or having them occupy space in the aisle is not permitted.
Any party arriving with undisclosed infants will be required to pay our child’s fare prior to boarding the touring vehicle. If there are no seats available for any undisclosed party to occupy, the entire traveling party may be denied the opportunity to travel and will forfeit their fares.
Due to the small size of our touring vehicles, we do not have space to store luggage on board. We recommend that our guests keep their luggage to a small day pack, as it will need be carried on your lap throughout the duration of the tour. Most accommodation venues in Melbourne provide a luggage storage facility, please enquiry at your hotel about storage options prior to tour.
All of our tours operate with a maximum group size of 24.
Unfortunately, we are unable to reserve specific seats on the bus for our guests as we operate on a first-in-first served basis. We are happy to make a note in your booking for our guide to see, who will do their best to accommodate your request on the day. If you would like to guarantee a seat at the front of the bus you could meet us at one of our earliest pickup points for the day, giving you first choice of the available seats. Please let us know if you would like to arrange an earlier pickup.
We require full payment at the time of placing your booking. You can book online, or you can contact us by phone or email to secure a booking.
When booking online you can print an e-ticket, or can choose to have a booking confirmation e-mailed to any address you nominate (or both!)
You will not require a printed ticket in order to join your tour.
To be reasonably sure of securing a seat, it is advisable to book at least 2-3 days before the tour. However, if you are later than this, it is still worth giving us a try, as provided we have availability we are able to take bookings right up until tour departure time
Our currently listed prices and inclusions are valid until 31st March 2020.
We are able to pick up at most major hotels located in the city centre. If you can let us know where you will be staying in Melbourne, we will be able to advise you of the nearest pickup location and pickup time.
Our guides are happy to drop our guests off at reasonable destinations in the St Kilda and inner city areas. Normal drop off points include hotels, hostels and transport hubs.
If you live or are staying some way from the city centre, your guide will drop you off at a railway station or tram line on the route to your destination. Our tours return to the city well before public transport stops operating.
When telephoning our booking line to make a reservation, you can make payment by providing us with your credit card details (Visa, MasterCard or Amex). A credit card fee of 2.1% applies to all credit card payments.
Go West Tours does not support usage of single-use water bottles. Being an eco-certified company, we feel a strong responsibility to act as environmentally friendly as possible. Plastics are a huge problem in Australia, particularly in our oceans. By bringing your own water bottle, you are helping make Australia a cleaner country!
Please check the weather forecast the morning of your tour and dress accordingly. Keep in mind the area to which you are travelling as it can be very different from Melbourne city. During the summer months, please be sure to bring a hat, drinking water & sunscreen.
Please check the weather forecast the morning of your tour and dress accordingly. Keep in mind the area to which you are travelling as it can be very different from Melbourne city. While it only rarely snows in Melbourne, the temperature can drop significantly at night. Make sure a warm jacket and shoes are worn on tour or carried in a day pack.