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Go West Tours - Privacy Policy |
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PRIVACY STATEMENTCentral to the success of Go West Tours is the commitment to our customers. We honour our obligation to respect and protect the privacy of the personal information of individuals with whom we deal, in accordance with national privacy legislation. This Privacy Policy covers all personal information we hold. COLLECTION OF INFORMATIONGo West Tours collects personal information about our customers as a result of and in connection with our business relationship with them. This information is generally only collected to enable us to fully and properly service our customers. We do not collect sensitive information (health, political opinions, religious or philosophical beliefs or sexual preferences) about our customers. We usually collect information directly from our customers, although sometimes we may acquire lists from other sources, both from other companies and documents in the public domain. HOW THAT INFORMATION IS USEDWe may use or disclose the personal information collected about our customers for:
It may not be possible to provide services to our customers without the information they provide. DISCLOSURE OF INFORMATIONWe do not give any outside organisations access to our customer database. We will not sell or disclose personal information to other organisations, for marketing purposes. We may disclose personal information to service providers who provide services in conjunction with our business (eg: caterers providing meals as part of our tour services, mailing houses, delivery companies), our insurers and organisations through which our customers choose to make payment to us. We may release information about our customers where our customers have consented to the disclosure, where there is a duty to the public to disclose that information or where we are required to by law. OPT OUTWe will provide our customers with a low cost way of contacting us if our customers wish to opt out from receiving further marketing offers, via email or otherwise. Direct marketing offers will contain an opportunity to opt out from receiving further communications of this nature. SECURITY OF INFORMATIONWe are committed to protecting our customers' privacy and will take reasonable steps to keep personal information protected from loss and misuse and unauthorised access, modification and disclosure. We use a variety of physical and electronic security measures including restricting physical access to our offices, firewalls, routers, network and host intrusion detection systems, appropriate encryption and secure databases. We will take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for any purpose. ACCESS TO OUR CUSTOMERS INFORMATIONOur customers can access their personal information upon request. However, there are occasions where this access may be denied under the exemptions contained in relevant legislation. If we deny access in some circumstances, we will advise our customers why. QUALITY OF INFORMATIONWe will take reasonable steps to ensure that the information that we collect, use and disclose is accurate, complete and up to date. Our customers are able to contact us and ask for its correction if they feel the information we have about them is inaccurate or incomplete. TRANSBORDER DATA FLOWSGo West Tours will not transfer personal information relating to an individual outside Australia unless the individual has an address in a country other than Australia (in which case the information may be disclosed to service providers in that country), the individual has consented to such a transfer or Go West Tours has satisfied itself that the recipient of the personal information will uphold principles for the handling of personal information which is similar to national privacy principles. DEALING WITH GO WEST TOURS ONLINEIf our customers visit Go West Tours' website to browse, read or download general information, our system will log these movements. These website logs are not personally identifiable and Go West Tours makes no attempt to link them with the individuals who browse the site. If our customers visit Go West Tours' website and log in to our secure areas to download reports or other information, they will need to provide their username and password. We require our customers to keep this login and password confidential. AVAILABILITY OF PRIVACY POLICYThis policy is available upon request. It will be reviewed from time to time and any amendments will be included in the updated policy. PRIVACY INQUIRIESIf our customers have any questions regarding our Privacy Policy or any privacy related dealings with us, contact: The Managing Director |
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