Go West FAQ's
Q. What is Go West's child policy?
A. We're happy to welcome children on board our tours, but parents and guardians must be aware that while our vehicles are fitted with seatbelts, they do not accommodate special child restraints. Childrens' prices apply for guests aged 4-15 years and we're happy to carry children aged 0-3 years free of charge provided their parents/guardians are prepared to carry them on their lap in the event that all other seats are occupied. Please be aware that our vehicles do not have storage space for prams or strollers.
Q. How far should I book in advance?
A. To be reasonably sure of securing a seat, it is advisable to book at least 2-3 days before the tour. However, if you are later than this, it is still worth giving us a try, as provided we have availability we are able to take bookings right up until tour departure time.
Q. Can I bring luggage on board the bus?
A. Our coaches have minimal storage space, so any more than a small day pack is undesirable. Also, prams and strollers cannot be stored on board. If you need to bring along any more than this, please be sure to let us know at the time of booking.
Q. How long are the current prices valid for?
A. Our currently listed prices and inclusions are valid until 31st March 2014.
Q. Is much physical activity involved?
A. A reasonable level of physical mobility is required. A number of the destinations are not accessible to physically handicapped people. No long walks or trekking are involved, but some paths are a little steep.
Q. Where can I be dropped off after the tour?
A. Our guides are pleased to drop passengers off at reasonable destinations in the St Kilda and inner city areas. Normal drop off points include hotels, hostels and transport hubs.
If you live or are staying some way from the city centre, the driver will drop you off at a railway station or tram line on the route to your destination. Our tours return to Melbourne with plenty of time before public transport stops running.
Q. What are my payment options?
A. To make a fully paid booking there are 3 options: Book online, Telephone Booking, Cash Payment
When doing this you can print an e-ticket, or can choose to have a booking confirmation e-mailed to any address you nominate. (Or both!)
When telephoning our booking line to make a reservation, you can pay over the phone with credit card (Visa or MasterCard).
If you would prefer to pay with cash on the day of the tour, we will require a credit card number and expiry date to secure your seat. If you fail to turn up for the tour, the card number left will be debited for the tour fare.
Fully paid tickets may also be purchased from travel agencies and tour desks.