Q. How far should I book in advance?
A. To be reasonably sure of securing a seat, it is advisable to book at least 2-3 days before the tour. However, if you are later than this, it is still worth giving us a try, as provided we have availability we are able to take bookings right up until tour departure time.

Q. Can I bring luggage on board the bus?
A. Our coaches have minimal storage space, so any more than a small day pack is undesirable. If you need to bring along any more than this, please be sure to let us know at the time of booking.

Q. How long are the current prices valid for?
A. Our currently listed prices and inclusions are valid until 31st March 2012.

Q. Are meals included?
A. Meals are not included with our tours other than morning tea on the Great Ocean Road tour and afternoon tea on the Phillip island tour. Lunch and dinner are at the customer’s own expense. We make meals stops in towns where there are a wide range of food options across a range of budgets.

Q. What time do the tours depart?
A. Our Great Ocean Road tour departs from our inner city pick up points between 7.00am and 8.00am. The actual pick up time depends upon the specific pick up location. Actual pick up times can be found in the drop-down list on step 3 of the online booking process.

Our Phillip Island tour departs from our inner city pick up points between 11.00am and 12.00 noon from April to October and between 12.00 noon and 1.00pm from November to March. Again, the actual pick up time depends upon the specific pick up location and can be found in the drop-down list on step 3 of the online booking process.

Q. What time does the tour return to Melbourne?
A. Our Great Ocean Road tour returns to Melbourne at about 9.00-9.30pm. Our Phillip Island tour return time varies significantly throughout the year, as the penguins arrive on the beach shortly after dark each night. The following will give you an idea of our approximate return time:

Q. Is much physical activity involved?
A. A reasonable level of physical mobility is required. A number of the destinations are not accessible to physically handicapped people. No long walks or trekking are involved, but some paths are a little steep.

Q. Where can I be dropped off after the tour?
A. Our guides are pleased to drop passengers off at reasonable destinations in the St Kilda and inner city areas. Normal drop off points include hotels, hostels and transport hubs.

If you live or are staying some way from the city centre, the driver will drop you off at a railway station or tram line on the route to your destination. Our tours return to Melbourne with plenty of time before public transport stops running.

Q. What are my payment options?
A. To make a fully paid booking a popular option is to book online.

When doing this you can print an e-ticket, or can choose to have a booking confirmation e-mailed to any address you nominate. (Or both!)

When telephoning our booking line to make a reservation, you can pay over the phone with credit card (Visa or MasterCard).

If you would prefer to pay with cash on the day of the tour, we will require a credit card number and expiry date to secure your seat. If you fail to turn up for the tour, the card number left will be debited for the tour fare.

Fully paid tickets may also be purchased from travel agencies and tour desks.